Terms and conditions

Prices

Quoted prices include free delivery anywhere within the UK mainland, excluding the Highlands and Islands (unless stated on the website). For deliveries outside this area, and overnight deliveries where requested, a carriage charge will be levied, please ask for prices. The prices invoiced will be those currently charged by the seller at the date of despatch. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.

Point of Delivery

Deliveries will be made by a third party on pallets to the kerbside the customer must have adequate personal to remove their products from the pallet and in to its intended destination. Failure to provide adequate assistance may result in the delivery having to be aborted and additional charges imposed. The third party transport company are not obliged to help with the removal of products from the pallet or disposal of the pallets. If further assistance or installation is required this must be made clear at the point of purchase. Deliveries must be checked and accounted for prior to signing the delivery note. Any damages or shortages must be notified within 24 hours. Failure to do so may result in a claim being rejected. All items are delivered flat packed for self-assembly unless otherwise stated or agreed prior to purchase in writing. Waterfront Warehouse must be notified of any potential restrictions on delivery as failure to do so may result in charges being passed on to the customer. If goods are to be installed then the area must be clear, accessible and free from other trades or workers. Waterfront Warehouse reserves the right to pass on charges it incurs due to delays incurred by the Customer. Waterfront Warehouse will not remove any old furniture unless this is agreed prior to purchase.

Delivery Time

Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all despatches will be made direct from either the point of manufacture or distribution. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control. The seller reserves the right to make partial deliveries.

Retention of ownership

Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received Waterfront Warehouse may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.

Guarantee

Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.

Technical description and date

Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.

Consequential loss

Except in respect of death or personal injury caused by the seller’s negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale.

Return Policy

Whole goods or part goods that have been received by the customer faulty, damaged or not as described must be reported within 24 hours. Failure to do so may result in a claim being rejected. These parts or the whole product will be replaced at the sellers expense and where this is not possible a refund offered. For Goods that wish to be canceled or returned as a result of the customer deciding they no longer want them or ordered by mistake must notify Waterfront Warehouse within 24 hours. In this case the buyer shall unless otherwise stated be responsible for the cost of the return carriage of the goods (please note for boardroom tables this cost is £185 plus vat). In this case the goods must be returned in their original packaging, unused, unassembled and in a resalable condition. Once Waterfront Warehouse is in receipt of the return, We will refund the price of the Goods (if a refund is applicable) to you less any deductions for the return cost